Fire Damage Restoration FAQ’s in Canonsburg, PA & Surrounding Areas
Restoring Peace of Mind®
You no doubt have lots of questions. We want to arm you with as much information as possible.
HOW LONG WILL THE RESTORATION PROCESS TAKE?
Because there are many variables and many services involved in fire and smoke restoration, it is difficult to predict exactly how long the complete restoration will take. Consult with your ServiceMASTER Clean® Restoration Technician on the estimated dates and phases of your restoration project.
CAN I CLEAN IT MYSELF?
We suggest that you do not attempt any "do-it-yourself" cleaning methods without consulting your ServiceMASTER Clean® Restoration Technician. Pre-testing, using the right cleaning agent for the particular item, mixing deodorizing agents with cleaning solutions and using correct dilution rates are just some of the ways a fire restoration technician expertly controls the results. Professional cleaning systems and products used by experienced, trained ServiceMASTER Clean® Restoration Technicians give you the best chance for complete restoration of your belongings.
WHAT ARE SOME SAFETY CONCERNS?
At ServiceMASTER Clean, occupant and worker safety is top priority. During the initial inspection, we identify and address safety hazards, including debris removal, air quality, electrical hazards, slip and trip hazards, etc. We separate burnt electrical cords and appliances for disposal, and unplug and tag questionable electrical appliances for evaluation of safe operation. We may turn off electrical power and keep it off until evaluation by a licensed electrician.
CAN I TURN ON MY HEATING & AIR CONDITIONING UNIT?
We recommend that you not turn on your furnace or air conditioning unit without clearance from the HVAC contractor.
We recommend you make a list of items (including food items) deemed non-restorable. Make a copy for your insurance company and keep one for yourself.
DO I NEED TO MOVE OUT OF MY PROPERTY DURING THIS PROCESS?
This is ultimately your decision. Some things you may want to consider are safety concerns, odors, electricity, noise from equipment, etc. If vacating your premise for any length of time consider the following: forwarding your mail to your temporary residence, stopping newspaper and other deliveries; and notifying utility company, cable company, etc., of temporary suspension of services.
Do I need to move my belongings away from the premises?
Depending on the source, nature and extent of the fire, it may be best to move all belongings to a secure facility for cleaning and storage, and to make room for restoration or construction. ServiceMASTER Clean® will work with you and your insurance claim representative to manage this process.
WILL I HAVE ACCESS TO MY BELONGINGS WHILE THEY ARE IN STORAGE?
Yes, with advance notice we can schedule time for a ServiceMASTER Clean Restoration Technician to meet with you and provide access to your requested items a service charge may apply.
WHAT ABOUT SPECIAL ITEMS? ARTWORK, CHINA, HEIRLOOMS, ETC.
Some high-value items require restoration by a specialist. Working with your insurance claim representative, we can help you identify these and locate a qualified restorer.
WHO IS RESPONSIBLE FOR PAYING FOR THE SERVICE?
Ultimately you, the property owner, are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMASTER Clean® generally collects only the deductible (copayment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, the settlement may include your mortgage company as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, we expect you to pay in full.
